Frequently Asked Questions

Below is a compilation of answers to the most frequently asked questions by our customers regarding our products, services, and any other topics. If you still cannot find your answer here, contact us through the live chat to talk to one of our specialists.

Do you have a sliding door project? Visit our page Choose the right sliding system where we provide tips on how to select the right sliding door system according to your needs.

1. General

We sell the sliding system / hardware and its accessories, not the door. However, our systems are compatible with any door type (assuming they meet the specifications).

We normally have every product in stock. If an item is out of stock, we will inform you on the website.

2. Products

For almost all our sliding systems, a kit for additional door(s) exists. However, we do offer many sliding systems for two or even three doors.

Yes, all our tracks and fascia covers can be cut to size. Make sure to use a strong saw.

Yes, it is possible. If perfectly aligned on the ceiling surface, there will not be any bumps while sliding the door(s). When mounted in front of the wall, connecting brackets is required to align the tracks together. Please refer to the product description to figure out how many brackets are needed.

Yes, but you need to make sure to use double brackets to mount two tracks in parallel. Please refer to the product description to figure out how many brackets are needed (if possible for the range selected).

Yes, there is approximately a 3/16 in (5 mm) rectification on most of our sliding systems and hardware.

Yes, but only with appropriate paint that meets the specifications of the track or fascia cover.

All of our products are brand new.

3. Invoice and Order

We accept all major credit cards (VISA, MasterCard, American Express), PayPal and ApplePay.

You can make most changes yourself by logging into your SLID’UP account and editing your order. You can also contact us at or by phone at +1 (866) 626-8466.

4. Shipping

We ship our sliding hardware and sliding systems in strong and secured cardboard tubes so that the products arrive in good condition.

It will take between three and five business days to receive your order after it is placed.

You will be sent a shipping confirmation with a tracking number via email once your item has shipped. You can also find the tracking information in your account.

5. Refunds and Returns

If you are not satisfied with your order and would like to initiate a return, please contact us. Please review our return policy on the dedicated page Shipping and Return. For any questions about a return, please contact our team.

6. Security and Confidentiality

Yes, completely. is hosted on an SSL server. This means that your data is encrypted and protected.