Shipping & returns

A. SHIPPING AND HANDLING POLICY

We understand that you appreciate getting your items as soon as possible.  So we make every effort to have products in stock shipped as quickly as possible and typically entrust your package to the carrier within 2 business days after the placement of your order. But please understand that inventory conditions, manufacturer or carrier delays and other circumstances outside of our control can prevent us from shipping an order.

We will arrange for the shipment of the products to you according to the shipment method you have selected during the ordering process.

Shipping and Handling Charges

Shipping and handling charges are calculated and communicated to you during the ordering process.

Shipping and handling charges are intended to compensate us for the cost of processing your order, handling and packing the products and deliver them to you. Shipping costs vary as they are based on multiple factors such as weight, shipping zones and chosen method of delivery.

Shipping Methods and Times

Depending on its weight and length, your package will be shipped by FedEx or USPS. It will be specified to you during the placement of your order. All shipments times are shown in business days (Monday through Friday, excluding weekends and holidays).

Shipping Destinations

Your order can be shipped to any address (excluding PO boxes) in the continental United States (excluding Alaska, Hawaii, and U.S. protectorates).

Shipping and Tracking Information

You will receive an order confirmation email after your order has been placed, and a second email when your order has been shipped. Once your order leaves our warehouse, a tracking number will be emailed to you.

Backordered Products

We do our best to have all our products in stock. If an item is out-of-stock, it will be specified on the product sheet and you will usually not be able to order it. You will be able to ask to be notified when the item has been replenished. If you managed to order an item that is out-of-stock and if it is not specified on the product sheet, we will notify you by email and you will have the following options:

  • Maintaining your order and waiting for the backordered items to be replenished;
  • Maintaining your order but splitting the shipment by having in-stock items shipped immediately and waiting for out-of-stock items to be replenished.
  • Modifying your order by choosing replacement item(s);
  • Cancelling the portion of order that relates to the backordered item.

You will have to notify us of your decision via email.

Lost or Damaged Products

Please inspect packages and products upon delivery.

If you notice damage while the carrier is on site, please DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact us by phone at 1 (866) 626-8466, via email at contact.us@slidup.com or via our live chat.

If you notice damage after delivery, take pictures of the damage, and contact us by phone at 1 (866) 626-8466, via email at contact.us@slidup.com or via our live chat. We will file a claim with the carrier and send you a replacement product.

If you are missing any items from your order, contact us by phone at 1 (866) 626-8466, via email at contact.us@slidup.com or via our live chat. We will take care of it as soon as possible.

Delivery Address

We cannot ship to PO boxes. Please make sure that all of your shipping address is correct before placing your order.

Due to variances in tax laws from state to state, once an order has been placed, we are no longer able to alter the shipping address.

 

Shipping FAQ

1: How will my order be shipped?

Your order will be shipped via Fedex or another carrier from our warehouse in Dover, New Jersey. Our sliding hardware are shipped in a strong cardboard tube.

2: How long will it take to get my order?

We do best to get your products delivered to you as soon as possible. We typically entrust your package to the carrier within 2 business days after the placement of your order. But please understand that delivery times depend on the availability of the item ordered and the method of delivery you have selected during the ordering process. Delivery dates are estimates and cannot be guaranteed. Shipping dates refer to when an item leaves the warehouse, not when it will be delivered.  IF YOU HAVE AN URGENT NEED,  please contact us to discuss by phone at 1 (866) 626-8466 or via email at contact.us@slidup.com.

Here are indications of delivery times provided by our carrier:

Delivery Address Carrier Estimated Shipping Time Estimated Delivery Time
East Coast and Florida FedEx Within 2 business days of PO 3 – 5 business days
Midwest/Central FedEx Within 2 business days of PO 3 – 7 business days
West Coast FedEx Within 2 business days of PO 4 – 8 business days

 

3: How much will shipping cost?

Shipping costs vary depending on delivery method, the size of the item and the delivery address and will be indicated before you place your order.

4: Where do you ship to?

We ship to any address (excluding PO boxes) in the continental United States (excluding Alaska, Hawaii, and U.S. protectorates).

5: Can my order be shipped to a P.O. box?

No. Orders must be shipped to a residential or commercial address.

6: What happens after I place my order?

You will receive an order confirmation email after your order has been placed, and a second email when your order has been shipped. Once your order leaves our warehouse, a tracking number will be emailed to you.

7: Where can I find your warranty information?

You can find the terms of our limited warranty here.

8: Do you have all the products in stock?

Most of the time, yes, but if an item is out of stock, you will be contacted via email shortly after the placement of your order and the portion of your order that cannot be processed will be refunded to you. You will be given the options of maintaining your order and waiting for the backordered items to be replenished; maintaining your order but splitting the shipment by having in-stock items shipped immediately and waiting for out-of-stock items to be replenished; modifying your order by choosing replacement item(s); or cancelling the portion of order that relates to the backordered item.

9: Can I change my address after my order is placed?

Once the order has been placed, we are no longer able to alter the shipping address due to variances in tax laws from state to state. Please make sure that all of your shipping information is correct before placing your order. In case of any mistake, please contact us as soon as possible by phone at 1 (866) 626 8466, by email at contact.us@slidup.com or message us on our live chat.

10: My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?

If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact us by phone at 1 (866) 626-8466, via email at contact.us@slidup.com or via our live chat.

If you notice damage after delivery (concealed damage), take pictures of the damage, and contact us by phone at 1 (866) 626-8466, via email at contact.us@slidup.com or via our live chat. We will file a claim with the carrier and send you a replacement product.

10: I did not receive all my products. What do I do? 

Please contact us by phone at 1 (866) 626-8466, by email at contact.us@slidup.com or via our live chat.

 

B. Return Policy

Except for custom-made products, or products designated on our website as non-returnable, if you decide not to keep a product that is otherwise in good condition, you may initiate a return for refund of the purchase price within 30 days of receipt, per the terms of the following return policy. The refund does not include shipping and handling costs.

You need to obtain a Return Goods Authorization (RGA) number from us and follow our representative’s instructions to return a product. Without a RGA, your return and your refund will not be processed. If you are using a return label that we provided, print the return label, attach it to the outside of the packaging. Please indicate your RGA number clearly on the packaging and ship the product(s) at the following address:

Fulco Fulfillment Inc. (FFI)

Return for Mantion US, Inc.

26 Richboynton Rd, Dover,

NJ 07801, United States

 

Please note that we are not responsible for the risk of loss or damage to the returned items during shipment back to our warehouse. We recommend using the packaging from the original shipment if possible. If the return item arrives damaged at our warehouse, you may not be entitled to a refund.

Please also note that the payment of return shipping costs is your sole your responsibility and if the carrier invoices us, we will charge you or deduct such shipping costs from your refund.  You must select and pay the carrier of your choice.

Finally, please note that we cannot accept a return for or refund the following:

  1. Items that have been altered or mishandled
  2. Items with custom work at time of sale
  3. Items that have been installed or show signs of installation (such as markings, scratches). If an installed item turns out to be defective, please contact us.

We will process the refund once we have confirmation that the item has been received and inspected by our warehouse team and is in good and resalable condition. Please allow approximately 5 business days following delivery at our warehouse for a refund to be issued.

 

Frequently Asked Questions

  1. How long do I have to return an item?

You may initiate a return for refund of the purchase price (not including shipping costs) within 30 days of receipt.  Please contact us and obtain a Return Goods Authorization (RGA) number prior to shipping the product back to us.

  1. Which items are eligible for return?

Most of our items are eligible for return but please note that we cannot accept a return for or refund the following:

  • Items that have been altered or mishandled
  • Items with custom work at time of sale
  • Items that have been installed or show signs of installation (such as markings or scratches).

If an installed item is defective, please refer to the question 3.

  1. The item I received was defective. How do I get a refund?

Our products come with a 5-year limited warranty available here. You must bring a warranty claim within 5 years of delivery. For defective products, we will credit your credit card once we have confirmation that the item has been received, inspected by our warehouse team and deemed defective. Please allow approximately 5 business days following delivery at our warehouse for a refund to be issued.

  1. I received the wrong item. How do I get a refund?

You may initiate a return for a non-conforming item within 30 days of receipt for a full refund. Please contact us and obtain a Return Goods Authorization (RGA) number prior to shipping the product back to us.

  1. How do I set up a return?

Contact us by phone at 1 (866) 626-8466, by email at contact.us@slidup.com or via our live chat. You will need to obtain a Return Goods Authorization (RGA) number prior to shipping the product back to us.

  1. How do I send my return?

Please contact us and obtain a Return Goods Authorization (RGA) number prior to shipping the product back to us. We recommend using the packaging from the original shipment if possible.

  1. When should I expect my refund?

Please allow approximately 5 business days following delivery to our warehouse for a refund to be issued.

  1. My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim? 

If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact us by phone at 1 (866) 626-8466, by email at contact.us@slidup.com or via our live chat.

If you notice damage after delivery (concealed damage), take pictures of the damage, and contact us by phone at 1 (866) 626-8466, by email at contact.us@slidup.com or via our live chat. We will file a claim with the carrier and send you a replacement .

  1. I did not receive all my products. What do I do? 

Contact us by phone at 1 (866) 626-8466, by email at contact.us@slidup.com or via our live chat.

  1. My purchase was lost in transit, what should I do?

Contact us by phone at 1 (866) 626-8466, by email at contact.us@slidup.com or via our live chat.

  1. Who do I contact if I need assistance with a return?

Contact us by phone at 1 (866) 626-8466, by email at contact.us@slidup.com or via our live chat. You will need to provide your RGA number to be assisted.