Frequently Asked Questions
Below is a compilation of answers to the most frequently asked questions by our customers regarding our products, services, and any other topics. If you still cannot find your answer here, contact us through the live chat to talk to one of our specialists.
Do you have a sliding door project? Visit our page Choose the right sliding system where we provide tips on how to select the right sliding door system according to your needs.
We sell the sliding system / hardware and its accessories, not the door. However, our systems are compatible with any door type (assuming they meet the specifications).
We normally have every product in stock. If an item is out of stock, we will inform you on the website.
For almost all our sliding systems, a kit for additional door(s) exists. However, we do offer many sliding systems for two or even three doors.
Yes, all our tracks and fascia covers can be cut to size. We can do it for you for free. Just indicate in the comment section of your order and mention the exact length to be cut to, in inches or centimeters. If you choose to do it by yourself, make sure to use a strong saw.
Yes, it is possible. If perfectly aligned on the ceiling surface, there will not be any bumps while sliding the door(s). When mounted in front of the wall, connecting brackets is required to align the tracks together. Please refer to the product description to figure out how many brackets are needed.
Yes, but you need to make sure to use double brackets to mount two tracks in parallel. Please refer to the product description to figure out how many brackets are needed (if possible for the range selected).
Yes, there is approximately a 3/16 in (5 mm) rectification on most of our sliding systems and hardware.
Yes, but only with appropriate paint that meets the specifications of the track or fascia cover.
All of our products are brand new.
3. Invoice and Order
We accept all major credit cards (VISA, MasterCard, American Express), PayPal and ApplePay.
We ship our sliding hardware and sliding systems in strong and secured cardboard tubes so that the products arrive in good condition.
It will take between three and five business days to receive your order after it is placed.
You will be sent a shipping confirmation with a tracking number via email once your item has shipped. You can also find the tracking information in your account, under “Order history”.
5. Refunds and Returns
If you are not satisfied with your order and would like to initiate a return, please log in to your SLID’UP account to do so. We could arrange a pickup of your return with one of our carriers, however we do not cover the shipping costs. Please review our return policy on the dedicated page Shipping and Return. For any questions about a return, please contact our team.
6. Security and Confidentiality
Yes, completely. Slidup.com is hosted on an SSL server. This means that your data is encrypted and protected.