Do you sell the door to go with the sliding door hardware?
We do not sell doors. We only sell the sliding hardware.
Do you have every product in stock?
We normally have every product in stock. If an item is out of stock, we will inform you on the website.
Regarding sliding hardware for one door, can a second door be added?
For almost all our sliding hardware, a kit for additional door(s) exists. However, we do offer many sliding hardware for two or even three doors. You can find our kits for additional door(s) here: https://www.slidup.com/ca/en/product-category/straight-door-hardware/spare-parts-straight-door-hardware/gears-straight-door-hardware/
Can the tracks and valances be cut to size?
Yes, all our tracks and valences can be cut to size. We perform this service free of charge. Just indicate in the comment section of your order and mention the exact length to be cut, in inches or centimeters.
Can I align multiple tracks to increase the overall length?
Yes absolutely! You can align as many tracks as you need.
Can I install bypass doors with a wall mounted set-up?
Yes, but you need to make sure to use double brackets to mount two tracks in parallel. Please refer to the product description to figure out how many brackets are needed (if possible for the range selected).
You can also make your own brackets.
My floor is not straight, is there a way to rectify it?
Yes, there is approximately a 3/16 in (5 mm) rectification on most of our sliding systems and hardware.
Do you offer more color options for tracks and valances?
All tracks and valences are silver. However, you do have the ability to paint them. We advise you use a high quality paint.
What is the condition of the products?
All of our products are brand new.
For a wall-mounting, do I need to purchase any additional items than what is included in your kit?
Our kits include everything for a ceiling mounting. If you want to do a wall-mounting, you will need to add wall-mounting brackets that are sold separately. You can find our wall-mounting brackets here: https://www.slidup.com/ca/en/product-category/straight-door-hardware/spare-parts-straight-door-hardware/brackets-straight-door-hardware/
Is there a maximum weight for a sliding door?
Yes, it depends on the sliding door hardware. Before purchasing one, make sure that your door respects the maximum door weight indicated on the product specification sheet.
Do you offer soft-closers?
The SLID’UP 1000 range already includes an hydraulic soft-stopper. We also sell it separately. You can find it here: https://www.slidup.com/ca/en/product-category/straight-door-hardware/spare-parts-straight-door-hardware/soft-closers-straight-door-hardware/
How many soft-closers do I need?
If you want a soft opening OR a soft closing, you need 1 soft-closer.
If you want a soft opening AND a soft closing, you need 2 soft-closers.
Do I need a longer track if I am using two soft-closers?
No, you do not need a longer track.
What prevents the door from getting off the track?
Doors cannot get off tracks. In every kit, we provide door stoppers that must be placed at each end of the track.
Does your kit come with a guide for the bottom of the door?
Yes, our kits include a bottom guide. We also sell them separately. You can find our bottom guides here: https://www.slidup.com/ca/en/product-category/other-hardware/bottom-guides/
Do your kits include door handles or locks?
Our kits do not include accessories such as handles or locks. Those products are sold separately. You can find them in our “other hardware” category here: https://www.slidup.com/ca/en/product-category/other-hardware/
What is the rail SLID'UP 1000 made of?
The rail SLID’UP 1000 is made of anodized aluminum.
What are the dimensions of your tracks?
For SLID’UP 1000 serie, the track length is 39”. Our tracks can be cut to size or aligned to create a longer track.
Does SLID’UP hardware come with a warranty?
Yes, all our products come with a 5-year warranty.
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