Shipping & returns
1. General enquiries
Orders are subject to stock availability. If an item is out of stock at the time the customer places the order, the Seller will notify the customer and refund the total amount of the order, according to the original method of payment.
2. Place of delivery
The customer must choose the place of delivery: at home, at the office, at a third person’s home, etc. In the event of the absence of the customer or a person capable of receiving the delivery at the address indicated by the customer, a delivery notice will normally be left in the mailbox, it will then be up to the customer to contact the carrier to agree on a new delivery date. The Seller shall not be held responsible for the costs inherent in a possible second delivery.
In case of exceeding the storage time by the intermediary, the package will be returned to the Seller. Customer Service will therefore contact the customer for a possible reshipment and, without response from the customer within a reasonable period of time, will make a refund minus the return costs charged by the carrier.
3. Delivery time
The normal delivery time is 3 to 5 working days following the processing of the order. When a package leaves one of the Seller’s warehouses, it is sent by a carrier. When the carrier sends it, the customer is informed of this departure by sending an e-mail summarizing the Products shipped.
The maximum delivery time is 30 days from the date of the order of the Product, unless otherwise stipulated to the customer before the order is placed and prior to the final validation of the order. In this case, the Seller will indicate to the customer an estimated delivery date range.
In the event of late delivery, the customer may contact the Seller’s customer service department, whose contact details are indicated in the “Contact” section of the website and by selecting the subject corresponding to his or her request.
4. Shipping cost
At Mantion NA Inc, the delivery charges are different according to the carrier and the provinces. Here are the shipping rates:
Sales tax is charged according to the province or territory to which the item is shipped.
5. Items damaged in transit
If the packaging is damaged in any way upon arrival of the Product, please contact the Seller
1. General enquiries
The Customer must return the Product to the Seller within 30 days of sending his decision to withdraw or of reporting a non-conformity:
At the following address:
Mantion NA Inc
360 du Séminaire Blvd. #12
Canada – J3B 5L1
Correctly protected in its original packaging (undamaged, broken or soiled) together with any accessories, operating instructions and documentation.
Accompanied by the sales invoice to enable the Seller to identify the customer (order number, surname, first name, address).
Without the Product having obviously been used for a long period of time (beyond a few minutes), i.e. provided that the Products do not bear the mark of prolonged use exceeding the time required for their testing to establish the nature, characteristics and proper functioning of the Products.
Please note that the Products that have been cut can not be returned nor refunded.
No exchanges will be made for defective, altered, cut or damaged goods. If the customer believes that a Product is defective, the customer must communicate, without delay, at 1 (855) 754-3187 or by email at email@example.com and provide details of the Product and its defect. The Seller will then evaluate the details of the Product and will inform the customer of the measures to follow regarding the shipment of the defective Product or not.
No exchange will be accepted on products that have been modified or cut at the customer’s request.
In the case of an exchange, the Seller will send the customer an identical replacement Product or one of equivalent price and quality.
Here is the address to return a Product:
Mantion NA Inc
360, Séminaire Blvd. Unit 12
J3B 5L1, Canada
Refunds do not cover shipping and handling charges shown on the packing slip or invoice. Shipping and insurance costs for all returns must be paid in advance by the customer. The customer is responsible for any loss or damage to equipment that occurs during shipment. Seller cannot guarantee that it will receive the item being returned by the customer. Shipping and handling charges are non-refundable. Refunds will not include the cost of delivery.