Shipping & returns

1. Delivery

1. General enquiries

Orders are subject to stock availability. If an item is out of stock at the time the customer places the order, the Seller will notify the customer and refund the total amount of the order, according to the original method of payment.

2. Place of delivery

The customer must choose the place of delivery: at home, at the office, at a third person’s home, etc. In the event of the absence of the customer or a person capable of receiving the delivery at the address indicated by the customer, a delivery notice will normally be left in the mailbox, it will then be up to the customer to contact the carrier to agree on a new delivery date. The Seller shall not be held responsible for the costs inherent in a possible second delivery.

In case of exceeding the storage time by the intermediary, the package will be returned to the Seller. Customer Service will therefore contact the customer for a possible reshipment and, without response from the customer within a reasonable period of time, will make a refund minus the return costs charged by the carrier.

3. Delivery time

The normal delivery time is 3 to 5 working days following the processing of the order. When a package leaves one of the Seller’s warehouses, it is sent by a carrier. When the carrier sends it, the customer is informed of this departure by sending an e-mail summarizing the Products shipped.

The maximum delivery time is 30 days from the date of the order of the Product, unless otherwise stipulated to the customer before the order is placed and prior to the final validation of the order. In this case, the Seller will indicate to the customer an estimated delivery date range.

In the event of late delivery, the customer may contact the Seller’s customer service department, whose contact details are indicated in the “Contact” section of the website and by selecting the subject corresponding to his or her request.

4. Shipping cost

At Mantion NA Inc, the delivery charges are different according to the carrier and the provinces. Here are the shipping rates:

Purolator : 14.99 $CAD
Purolator Express Pack : 9.99 $CAD
Free shipping : 0.00 $CAD
Purolator : 14.99 $CAD
Purolator Express Pack : 9.99 $CAD
Free shipping : 0.00 $CAD
Purolator : 14.99 $CAD
Purolator Express Pack : 9.99 $CAD
Free shipping : 0.00 $CAD
Purolator : 14.99 $CAD
Purolator Express Pack : 9.99 $CAD
Free shipping : 0.00 $CAD
Purolator Express Pack : 9.99 $CAD
Free shipping : 0.00 $CAD
Purolator Express Pack : 9.99 $CAD
Free shipping : 0.00 $CAD
Purolator : 14.99 $CAD
Purolator Express Pack : 9.99 $CAD
Free shipping : 0.00 $CAD
Purolator : 199.00 $CAD
Purolator Express Pack : 9.99 $CAD
Free shipping : 0.00 $CAD
Purolator : 14.99 $CAD
Purolator Express Pack : 9.99 $CAD
Free shipping : 0.00 $CAD
Purolator : 14.99 $CAD
Purolator Express Pack : 9.99 $CAD
Free shipping : 0.00 $CAD
Purolator : 14.99 $CAD
Purolator Express Pack : 9.99 $CAD
Free shipping : 0.00 $CAD
Purolator : 14.99 $CAD
Purolator Express Pack : 9.99 $CAD
Free shipping : 0.00 $CAD
Purolator : 59.00 $CAD
Purolator Express Pack : 9.99 $CAD
Free shipping : 0.00 $CAD

Sales tax is charged according to the province or territory to which the item is shipped.

5. Items damaged in transit

If the packaging is damaged in any way upon arrival of the Product, please contact the Seller

immediately at 1 (855) 754-3187 or by email at contact.ca@slidup.com.

6. Questions

For any other questions about the delivery of your order, please contact the Seller at 1 (855) 754-3187 or by email at contact.ca@slidup.com.

2. Returns

1. General enquiries

Except for custom-made products, or products designated on our website as non-returnable, if you decide not to keep a product that is otherwise in good condition, you may initiate a return for refund of the purchase price within 30 days of receipt, per the terms of the following return policy. The refund does not include shipping and handling costs.

Any return of product must have been the subject of a request by email beforehand.
Our premises are not opened to the public. Therefore, you can not drop off the product(s) yourself at our warehouse.

The Customer must return the Product to the Seller at the following address:

Mantion NA Inc
12-360 Séminaire Nord Blvd.
Saint-Jean-sur-Richelieu, QC.
Canada – J3B 5L1

Correctly protected in its original packaging (undamaged, broken or soiled) together with any accessories, operating instructions and documentation.

Accompanied by the sales invoice to enable the Seller to identify the customer (order number, surname, first name, address).

Without the Product having obviously been used for a long period of time (beyond a few minutes), i.e. provided that the Products do not bear the mark of prolonged use exceeding the time required for their testing to establish the nature, characteristics and proper functioning of the Products.

Please note that the Products that have been cut can not be returned nor refunded.

For the status of a claim, please contact the Seller at 1 (855) 754-3187 or by email at contact.ca@slidup.com.

2. Shipping

Here is the address to return a Product:

Mantion NA Inc
12-360 Séminaire Nord Blvd.
Saint-Jean-sur-Richelieu, QC.
Canada – J3B 5L1

Refunds do not cover shipping and handling charges shown on the packing slip or invoice. Shipping and insurance costs for all returns must be paid in advance by the customer. The customer is responsible for any loss or damage to equipment that occurs during shipment. Seller cannot guarantee that it will receive the item being returned by the customer. Shipping and handling charges are non-refundable. Refunds will not include the cost of delivery.

Shipped from Canada

All our products are shipped from our company located in Québec.