{"id":825,"date":"2020-02-19T13:03:29","date_gmt":"2020-02-19T18:03:29","guid":{"rendered":"https:\/\/www.slidup.com\/ca\/expeditions-et-retours\/"},"modified":"2024-04-10T09:22:22","modified_gmt":"2024-04-10T14:22:22","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/www.slidup.com\/ca\/en\/shipping-returns\/","title":{"rendered":"Shipping & returns"},"content":{"rendered":"

1. Delivery<\/h2>\n

1. General enquiries<\/h4>\n

Orders are subject to stock availability. If an item is out of stock at the time the customer<\/strong> places the order, the Seller<\/strong> will notify the customer<\/strong> and refund the total amount of the order, according to the original method of payment.<\/p>\n

2. Place of delivery<\/h4>\n

The customer<\/strong> must choose the place of delivery: at home, at the office, at a third person’s home, etc. In the event of the absence of the customer<\/strong> or a person capable of receiving the delivery at the address indicated by the customer,<\/strong> a delivery notice will normally be left in the mailbox, it will then be up to the customer<\/strong> to contact the carrier to agree on a new delivery date. The Seller<\/strong> shall not be held responsible for the costs inherent in a possible second delivery.<\/p>\n

In case of exceeding the storage time by the intermediary, the package will be returned to the Seller.<\/strong> Customer Service will therefore contact the customer<\/strong> for a possible reshipment and, without response from the customer<\/strong> within a reasonable period of time, will make a refund minus the return costs charged by the carrier.<\/p>\n

3. Delivery time<\/h4>\n

The normal delivery time is 3 to 5 working days following the processing of the order. When a package leaves one of the Seller’s<\/strong> warehouses, it is sent by a carrier. When the carrier sends it, the customer<\/strong> is informed of this departure by sending an e-mail summarizing the Products<\/strong> shipped.<\/p>\n

The maximum delivery time is 30 days from the date of the order of the Product,<\/strong> unless otherwise stipulated to the customer<\/strong> before the order is placed and prior to the final validation of the order. In this case, the Seller<\/strong> will indicate to the customer<\/strong> an estimated delivery date range.<\/p>\n

In the event of late delivery, the customer<\/strong> may contact the Seller\u2019s<\/strong> customer service department, whose contact details are indicated in the “Contact” section of the website<\/strong> and by selecting the subject corresponding to his or her request.<\/p>\n

4. Shipping cost<\/h4>\n

At Mantion NA Inc,<\/strong> the delivery charges are different according to the carrier and the provinces. Here are the shipping rates:<\/p>\n